Privacy Policy

Fly and Fetch has created the following Privacy Policy to let you know what information we collect when you visit our site, why we collect it and how it is used. This Privacy Policy explains the data collection and use practices of the flyandfetch.com website (the “Fly and Fetch Site”). The terms “you,” “your,” and “yours” refer to the person utilizing the Fly and Fetch Site and the service offered by Fly and Fetch thereon (the “Fly and Fetch Services”). The terms “Fly and Fetch,” “we,” “us,” and “our” refer to Fly and Fetch Inc, a corporation incorporated in the Province of Alberta, Canada. By using this website, you consent to the data practices prescribed in this statement. We may periodically post changes to this Privacy Policy on this page. It is your responsibility to review this Privacy Policy frequently and we encourage you to visit this page often. When required by law, we will notify you of any changes to this Privacy Policy.

How we collect information about you

When you visit the Fly and Fetch Site, use Fly and Fetch Services, or use third-party services which use the Fly and Fetch application programming interface (“API”), if any, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website. You must be at least 18 years old, or of the applicable age of majority, in order to use the Fly and Fetch Site and Fly and Fetch Services. Fly and Fetch does not intentionally collect information from or about any individual who is under 18 years old.

If you create an account on the Fly and Fetch Site or otherwise use Fly and Fetch Services, we, or our affiliates vendors acting on our behalf may collect the following types of information:

  • Contact information – your name, address, phone, email, Skype ID and other similar information.
  • Profile information – information submitted by you in your online profile.
  • Submissions – documents and other data you may upload to the Fly and Fetch Site, including but not limited to photographs, identification and other personal information.
  • Financial information – the full credit card numbers you provide when you pay for Fly and Fetch Services. 

When you use the Fly and Fetch Site or Fly and Fetch Services, we may collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Fly and Fetch account, and to identify any malicious software or other activity that may harm Fly and Fetch or its users.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Fly and Fetch account and authorizing Fly and Fetch to have access to this information, you agree that Fly and Fetch may collect, store and use this information in accordance with this Privacy Policy.

Finally, we may collect additional information you may disclose to our customer support team.

How we use cookies

When you access the Fly and Fetch Site, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:

  • Recognize you as a Fly and Fetch customer;
  • Customize Fly and Fetch Services, content, and advertising;
  • Measure promotional effectiveness; and
  • Collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.

We may use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

We may also use Local Shared Objects, commonly referred to as “Flash cookies,” to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud and to support our sites and services.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.

You may encounter Fly and Fetch cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the Fly and Fetch Privacy Policy does not cover their use.

Fly and Fetch may also use Google Analytics to analyze consumer behavior and provide a better user experience. Google Analytics provides the information we need to improve the user experience and deliver content our visitors find most useful. The Google Analytics cookies store information about what pages you visit, how long you spend on our website, how you got there and what you click on. For an overview of privacy at Google visit https://policies.google.com/privacy.

How we protect and store personal information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. Fly and Fetch takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We store and process your personal and transactional information, including certain payment information, on our computers in Canada and elsewhere in the world, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable law. Your data may travel through or otherwise be stored in jurisdictions outside of Canada. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We use a third-party payment processor to process payments made to us. In connection with the processing of such payments our third-party processor, Stripe, will access and use your personal information in accordance with their privacy policy, which may be viewed at https://stripe.com/en-ca/privacy.

We will retain your personal information for as long as is necessary in order to manage our relationship with you, fulfill the purposes for which it was collected or as necessary or as permitted or required by law. At the end of this period, your personal information will either be deleted or anonymized.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • Provide Fly and Fetch Services and customer support you request;
  • Make your name, contact and other profile information available to other users in accordance with your privacy settings or specific request;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
  • Customize, measure, and improve Fly and Fetch Services and the content and layout of our website and applications;
  • Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
  • Compare information for accuracy and verify it with third parties.

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or Fly and Fetch Services may not be available to you.

Notwithstanding anything to the contrary herein, you agree that we may obtain and aggregate technical and other data about your use of the Fly and Fetch Services that is non-personally identifiable (“Aggregated Anonymous Data”), and we may use the Aggregated Anonymous Data to analyze, improve, support and operate the Fly and Fetch Services and otherwise for any business purpose, including without limitation to generate industry benchmark or best practice guidance, recommendations or similar reports for distribution to and consumption by you and our other customers.

Marketing

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize Fly and Fetch Services, content and advertising.

Advertising

We and other third parties (such as ad networks, data exchanges, and other service providers) may use cookies and similar technologies to provide you with advertisements and promotions when you use the Fly and Fetch Site or Fly and Fetch Services. The information collected by these third parties may be used to tailor ads you see both on the Fly and Fetch Site and on third-party websites. You can choose not to receive tailored advertising from listed ad networks, data exchanges, and other service providers using this online tool. You can opt out of Google’s specific use of cookies for these purposes by visiting Google’s Ads Preferences Manager. If you opt out of receiving tailored advertising from a third party, including Google, you may still see ads about us, but those ads will not be customized by the companies that you opt-out of.

How we share personal information with other parties

We may share your personal information with:

  • Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Financial institutions with which we partner.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. You will receive prior notice of any change in applicable policy.)
  • Law enforcement, government officials, or other third parties when:
    • We are compelled to do so by a subpoena, court order or similar legal procedure; or
    • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
  • Other users or third parties with your consent or direction to do so.

Fly and Fetch will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

If you establish a Fly and Fetch account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a Fly and Fetch website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies.

In general, we will notify you of material changes to this policy by updating the last updated date at the bottom of this page, and we will provide you with explicit notice of material changes as required by law. We recommend that you visit this page frequently to check for changes.

How you can access or change your personal information

You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate, and you may do so at any time by logging in to your account and clicking the Profile or Account tab. This right shall only be limited where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated. If you close your Fly and Fetch account, we will mark your account in our database as “Closed,” but will keep your account information in our database for a period of time described above. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us at [email protected] 

Last Updated

This Privacy Policy was last updated on November 12th, 2019.